Help Center

1. FOR IMMEDIATE ASSISTANCE

Contact our Customer Service department at (855) 955-1688 to speak with one of our Customer Service Representatives.

2. OPEN NEW ACCOUNT

3. CUSTOMER APPLICATION FORM/RESALE CERTIFICATE

Click Here to download the Customer Application Form.

4. PAYMENT METHODS

8 NET Inc. accepts the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover Card

5. TAX INFORMATION

8 NET requires the Buyer to provide a valid resale certificate prior to their first order. If a Buyer cannot provide a valid resale certificate, liability for all taxes and import or export duties, imposed by any city, federal or other governmental levies, shall be assumed and paid by Buyer. Buyer further agrees to indemnify 8 NET against any and all liabilities for such taxes or duties and legal fees or costs incurred by 8 NET in connection therewith.

6. SHIPMENT

Shipping dates and times are approximate, not guaranteed. 8 NET is not liable for delays in delivery or failure to manufacture or deliver due to causes beyond its reasonable control, including but not limited to acts of God, acts of Buyer, fires, strikes, flood, riot, war, delays in transportation, inability to obtain necessary labor, materials, or components. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost by reason of such delay. If delivery becomes impossible, 8 NET shall have the right to cancel the contract without further liability to Buyer. Cancellation of any part of this order shall not affect 8 NET’s right to obtain payment for any product delivered hereunder. On any order for release against an order for goods, 8 NET reserves the right to ship and invoice for a quantity on the individual release and the Buyer shall accept delivery and pay for such revised quantity and consider the shipment to be complete.

7. DELIVERY

F.O.B. points, freight allowances and other transportation arrangements applicable to this sale shall be as outlined in 8 NET’s published sales policy statements. 8 NET will not consider claims for errors, damages or shortages in shipments unless notified to 8 NET in writing within seven (7) days of the date of delivery and accompanied by documents sufficient to substantiate the claim.

8. FREE DELIVERY MINIMUM

For Packaging Supply Products: Free Same-Day delivery is available for orders of $250 made by 10am and within 10 miles (driving distance) of 8 NET Inc. Additional $25 handling charge will apply for order below $100. Free delivery is available for orders of:

$250 within 10 miles (driving distance) of 8 NET Inc (91748), or a surcharge up to $50 will apply;
$500 within 10-20 miles (driving distance) of 8 NET Inc (91748), or a surcharge up to $75 will apply;
$750 within 20-30 miles (driving distance) of 8 NET Inc (91748), or a surcharge up to $100 will apply;
$1,000 within 30-40 miles (driving distance) of 8 NET Inc (91748), or a surcharge up to $150 will apply;
$1,500 within 40-50 miles (driving distance) of 8 NET Inc (91748), or a surcharge up to $200 will apply.
Additional surcharges may apply for orders that are beyond a 50 mile (driving distance) radius or outside our delivery area, please contact us for a quote before place the order. 8 NET Inc. reserves the right to correct any errors or omissions and to change or update information at any time without prior notice.

For Commercial printing paper Products: All commercial printing orders must meet a minimum of $500 for delivery within 20 miles (driving distance) of 8 NET Inc. (91748) or $250 for will call, or a $50 handling charge will be applied.

Free delivery is available for order of:

$500 within 20 miles (driving distance) of 8 NET Inc (91748), or a surcharge up to $75 will apply;
$1,000 within 30 miles (driving distance) of 8 NET Inc (91748), or a surcharge up to $175 will apply;
$2,000 within 50 miles (driving distance) of 8 NET, or a surcharge up to $250 will apply.

Please contact us for freight information for orders beyond a 50-miles radius of 8 NET Inc (91748), or outside our delivery area. 8 NET Inc. reserves the right to correct any errors or omissions and to change or update information at any time without prior notice.

9. PICK-UP/WILL CALL

Will call (Pick-up) option is available for our local customers. The order can schedule for pick up at 8 NET warehouse within 2-hour preferred pick-up time window.  Please note that our pickup range is Monday to Friday, 10:00 a.m. to 4:00 p.m, order placed after 2:00 p.m. will be scheduled for the next business day automatically.     

Will call (Pick-up) orders not picked up within 7 business days of scheduled date will be cancelled. and a 20% restocking fee will be applied.

Location: 8 NET Warehouse

18965 San Jose Ave.
City of Industry, CA 91748

(855) 955-1688

10. HOURS OF OPERATION

ShowRoom: Monday-Friday 9:00 AM to 6:00 PM (Closed Saturdays & Sundays and Holidays)

Will Call: Monday-Friday 10:00 AM to 4:00 PM (Closed Saturdays & Sundays and Holidays)

11. 2021 HOLIDAY SCHEDULE

Date

Federal holiday

Day of the week

January 1, 2021

New Year's Day

Friday

May 31, 2021

Memorial Day

Monday

July 4, 2021

Independence Day

(observed Monday, July 5, 2021)

Sunday

September 6, 2021

Labor Day

Monday

November 25, 2021

Thanksgiving Day

Thursday

November 26, 2021

The day after Thanksgiving Day

Friday

December 25, 2021

Christmas Day

(observed Friday, December 24, 2021)

Saturday

January 1, 2022

New Year's Day

(observed Friday, December 31, 2021)

Saturday

12. RETURN POLICY

No merchandise will be accepted for return and/or credit without prior consent of 8 NET. All the following conditions must be met before any consideration will be given for a return and/or credit of the merchandise:

  • Buyer must notify the Seller of the return in writing within 7 days of invoice and items must be returned within 30 days.
  • All returned merchandise must be clearly labeled with an RMA number issued by 8 NET.
  • All Returned goods must be in original packaging and resaleable condition.
  • All authorized returns are subject to a 20% restocking charge (Minimum $25). Customers will be responsible for shipping and transportation costs for all returns.

Due to their nature, custom and made-to-order products cannot be accepted for return unless the product was initially defective.

No credit or exchange will be given for the return of any closeout or special items.

13. PRIVACY POLICY

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop the 8 NET website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

14. LOG FILES

Like many other Web sites, www.8net.com makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

15. COOKIES AND WEB BEACONS

A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the 8 NET website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

16. ORDER REVISION

For any order revisions requested by the Buyer (add/remove products, revise order qty, change delivery method, etc.), a minimum of $50 handling fee will apply per order. Order revisions will not be available for the orders that have already been prepared or shipped.

If the order revision is initiated by 8 NET, no surcharge will be applied. 8 NET will only accept order revision requests submitted by the Buyer via email.

17. PERSONAL INFORMATION SECURITY (SSL)

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.